We want you to be delighted with your purchase. Once you receive your furniture you have seven days to decide if you wish to return it. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged a delivery and collection fee of £50 each way, which will be deducted from your refund. Additionally we reserve the right to charge any associated credit card fees associated with the transaction.
Some items are made to order - these are clearly marked. If these orders are cancelled as a result of anything other than damage or an unreasonable delay then we reserve the right to refund only 50% of the value of the original order plus a collection charge of £50 to collect the goods.
Whichever of the above you choose please note that all items must be returned in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge of £50 may be levied to cover cost of failed collection.
Refunds will be issued within 14 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Mattresses can only be returned if they are unopened. Mattresses, which have been opened and slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
